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Help
Frequently asked questions
MAHJONG Q: How can you ensure the integrity of your games? Q: What are your terms of service?
REGISTRATION AND MY ACCOUNT back Q: How old do I need to be to be able to play? Q: How do you save my personal details? Q: May I play with more than one account? Q: I have lost my login details, what can I do? Q: How can I update my personal details?
Q: How do I make a deposit to my account? Q: Is it secure to use a credit card? Q: What deposit methods do you offer? Q: I have problems to deposit money to my account what should I do?
Q: How do I make a withdrawal? Q: What withdrawal methods do you offer? Q: I have problems to withdraw money to my account what should I do?
MAHJONG Download and Connection back Q: What do I need to do to join a game and start playing Mahjong? Q: How do I download the Mahjong software (client)? Q: What are the system requirements for my computer if I want to play? Q: I downloaded the software but now I can't find it. Q: I installed the software. Where do I go to start playing? Q: Do I need to go to the web site each time I want to play? Mahjong Game and Rules back Q: What kind of Mahjong games do you offer at MahjongExpress? Q: What rules do you apply for the Mahjong? Q: What should I do if I suspect that another player is cheating? Q: What is the commission to the house for the Mahjong? Q: I don't like my chosen Avatar. Can I change it? Tournaments back Q:Where can I view upcoming Mahjong tournaments? Q: How do I register for a Mahjong tournament? Q: Can I play a sidegame and a Mahjong tournament at the same time?
Responsible Gaming back Q: What is MahjongExpress's stance on Responsible Gaming?
CONTACT US Couldn't get answers to your questions?
GENERAL ENQUIRIES
A: MahjongExpress is a new game site.
Q: How can you ensure the integrity of your games? A: MahjongExpress makes the security of our games a top priority. We use state-of-the-art technology to protect the integrity of our games.
Q: What are your terms of service? A: Please read our Online Terms and Conditions here.
Q: How old do I need to be to be able to play? A: Play is restricted to individuals 18 years of age and older who are residents of jurisdictions where the use of this site is not prohibited by law. Minors are strictly forbidden to sign up, play and/or use any credit card on this site.
Q: How do you save my personal details? A: We will process your Personal Information in accordance with data protection laws. We may process your Personal Information for the following purposes: administering your account; maintaining our own accounts and records; monitoring website usage levels and quality of service; and informing you about products and services that you may be interested in from time to time. Any recordings remain our property and will only be used for the purposes outlined above.
Q: May I play with more than one account? A: For security reasons, we allow only one account per player.
Q: Can more than one family member in the same household have an account? Can my friend and I play from the same computer? A: Absolutely! Each player is only allowed one player account. Two people can play at the same time from the same household, but not at the same table. This is a way to ensure that collusion is not occurring.
Q: I have lost my login details, what can I do? A: If you have lost your password or username, please contact support@MahjongExpress.com.
Q: How can I update my personal details? A: Make sure that you are logged in to My Account pages.
Q: While trying to register my betting account I receive the message about my details registered in the system. A: If you receive such a message, please contact our support team by sending an email to: support@MahjongExpress.com with both your personal and address details. This will help to verify whether your account has been registered before.
DEPOSIT MONEY
Q: How do I make a deposit to my account? A: Login to your my account pages and click on the deposit tab.
Q: Is it secure to use a credit card? A: You can use your credit card in total confidence as all details are stored on a secure server protected by the latest firewall systems.
Q: What deposit methods do you offer? A:
Q: I have problems to deposit money to my account what should I do? A: Please contact our customer support team. Click here
WITHDRAW MONEY
Q: How do I make a withdrawal? A: Login to your my account pages and click on the withdrawal tab and follow the instructions.
Q: What withdrawal methods do you offer?
Q: I have problems to withdraw money to my account what should I do? A: Please contact our customer support team. Click here
MAHJONG
Download and Connection
Q: What do I need to do to join a game and start playing Mahjong? A: To play Mahjong at MahjongExpress you’ll need to download and install our free software: It can be downloaded simply, securely and easily. download here Q: How do I download the Mahjong software (client)? A: Just click on the download button at any page on the MahjongExpress site. Q: What are the system requirements for my computer if I want to play? A: The minimum system requirements needed to run the Mahjong software are: Windows 98, ME, 2000, XP or Vista 200MHz processor or faster 64MB of RAM 800 x 600 pixel screen resolution 16-bit ("High Colour") Sound card (if you desire audio) 20MB or greater free disk space Most computers purchased within the past 5 years will meet these above requirements. Q: I downloaded the software but now I can't find it. A: If you downloaded the software but forgot where you saved it, Just go to Start-->Find-->File or Folders and type in “ MahjongSetup.exe” in the "Named:" box. When you find it, simply double click and the installation wizard will start! Q: I installed the software. Where do I go to start playing? A: Once you have downloaded the software, locate the MahjongExpress icon and click on it. Or you may click on the "Start" and find it under MahjongExpress program Q: Do I need to go to the web site each time I want to play? A: No, you just have to click on the MahjongExpress icon on the desktop and it will automatically connect you so you can start playing. Mahjong Game and Rules
A: Vist our how to play section for instruction how to play Mahjong. Click here Q: What kind of Mahjong games do you offer at MahjongExpress? A: We offer Express games, Sit and Go and Mulit table tournaments for Riichi, Traditional and Classic rules. Q:What rules do you apply for the Mahjong? A: To read the rules go to the rules section on the site. Click here Q: What should I do if I suspect that another player is cheating? A: If you suspect a player is trying to cheat please contact us with the players screenname and if possible any hand numbers they may have been involved in. Please send as much details relating to the event as you possibly can and we will take appropriate action. To contact support please click here Q: What is the commission to the house for the Mahjong? Mahjong commission structure Cash table5% of the winning pot Sit n Go 10% fee of the initial bet. Max $20 Multi Table Tournament 10% of the initial bet. Max $20 A: Certain forms and topics of chat are not allowed on MahjongExpress. Players engaging in offensive chat will be subject to a chat warning or a suspension of their chat privileges. Chat that is not permitted on MahjongExpress includes (but is not limited to): Profanity: We do not permit profane, vulgar, racist or abusive/insulting chat in our chat windows. We do have a feature by which certain profane or otherwise unacceptable words are asterisked out; A filtered word is one that has been deemed unacceptable on our Mahjong site. Players attempting to bypass the filter may also be subject to a warning or suspension of chat privileges. Begging/Solicitation: We do not permit players to beg or panhandle for tiles, whether play money or real money. No solicitation is permitted in any Mahjong game at any time. There are facilities in place to prevent many instances of solicitation. Flooding: The sending of multiple and frequent messages to the chat window in order to drown out legitimate chat is forbidden. Non-English chat: We are aware that our players are from around the world, and that for many of them English is not their first language. However, at this time our policy on most tables is that English is the only language allowed to be used in MahjongExpress chat. On a small number of tables and in a small number of regional tournaments, chat may be allowed in a particular language and in English. These tables and tournaments will be clearly labeled. If you are not comfortable with non-English chat, please do not join these tables or tournaments. Q: I don't like my chosen Avatar. Can I change it? A: Yes, you may change your image by selecting "Select/Change Image" from the Preferences menu in the Client. Tournaments
Q: Where can I view upcoming Mahjong tournaments? A: You may view upcoming Mahjong tournaments by selecting the Tournament tab" in the Mahjong Client main lobby. You will see all Mahjong tournaments in progress (“Running”), recently completed Mahjong tournaments (“Completed”), and Mahjong tournaments which begin soon (“Registering” or “Announced”). Q: How do I register for a Mahjong tournament? A: If a Mahjong tournament is in the
"Registering" state, highlight that tournament by clicking
on it, then click on the Tournament Lobby button. Once the Tournament
Lobby screen opens, click on Register. You will need to log-in if you
have not already done so for this session. Q: Can I play a sidegame and a Mahjong tournament at the same time? A: Yes, you are welcome to play a side game and a Mahjong tournament simultaneously. In the interest of fairness to all players, we ask that you act promptly when it is your turn in either Mahjong game.
Responsible Gaming
Q: What is MahjongExpress's stance on Responsible Gaming? A: Please read our Responsible Gaming Section.
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